Privacy Policy
Last updated: September 2, 2026
1. Overview
Moment Mind (“Moment Mind,” “we,” “us,” or “our”) provides a mindfulness and meditation application and the website at momentmind.ca.
We respect your privacy and aim to collect only the information reasonably necessary to operate, secure, and improve Moment Mind. This Privacy Policy explains what information may be processed when you use our app or website, why it is processed, and the choices available to you.
Moment Mind is a mindfulness product and is not a medical or healthcare service.
2. Information We May Process
The information processed depends on how you use Moment Mind.
Account and Sign-In Information
You may use limited features as a guest. If you choose to create or connect an account using Apple, Google, or Facebook, we may receive:
A provider-specific user identifier
Your email address, including a private relay address where applicable
Your name or profile information, only if provided by the sign-in provider and permitted by you
Account authentication and status information
We do not receive your password for Apple, Google, or Facebook.
App Activity and Preferences
To provide features such as listening history, saved content, playback progress, and access across supported devices, we may process:
Sessions started or completed
Playback progress and completion status
Saved or favourited content
Recently played content
Selected language and app preferences
Guest or account identifiers
Subscription-access status
We do not use meditation activity to diagnose health conditions or create medical profiles.
Subscription and Transaction Information
Subscriptions are processed through the Apple App Store and related subscription-service providers.
We may receive limited transaction information, such as:
Subscription product and status
Purchase, renewal, expiration, or cancellation status
Transaction identifiers
Eligibility and entitlement information
We do not receive or store your full payment-card or bank-account details. Payments and refunds are governed by the applicable app store’s terms and policies.
Technical and Diagnostic Information
To maintain app reliability, security, and performance, we may process limited technical information, including:
Device and operating-system type
App version
Language and region settings
Crash reports and error logs
Performance and diagnostic information
Network information, including an IP address that may be processed temporarily by our infrastructure providers
Anonymous or pseudonymous usage events, such as opening the app, starting or completing a session, or viewing a subscription page
We do not use this information for third-party advertising.
Communications
If you contact us for assistance, we may process the information you provide, including your email address, the contents of your message, and information reasonably required to respond.
Please do not include medical records or other sensitive personal information in support messages.
3. Health Information
Moment Mind does not access or integrate with Apple Health, HealthKit, or similar health-data platforms.
Moment Mind does not ask you to provide medical diagnoses, treatment records, biometric information, or other clinical health data.
4. Information Stored on Your Device
Some information may be stored locally on your device, including app preferences, guest activity, cached content, or playback information.
Deleting the app may remove locally stored information, but it may not delete information associated with a connected account or subscription. Account deletion and subscription cancellation are separate actions.
5. How We Use Information
We may use information to:
Provide and operate Moment Mind
Authenticate users and maintain account access
Preserve listening history, saved content, and playback progress
Confirm subscription access and restore purchases
Respond to support requests
Detect errors, prevent misuse, and protect security
Understand app performance and improve functionality
Comply with legal, accounting, and regulatory requirements
We do not sell personal information.
We do not use personal information for targeted advertising, and we do not permit third-party advertising networks in the app.
6. Legal Bases for Processing
Where applicable law requires a legal basis, we process information:
To provide services or features requested by you
With your consent, where consent is required
To comply with legal obligations
For legitimate interests such as maintaining security, preventing fraud, resolving errors, and improving service reliability, provided those interests do not override your rights
You may withdraw consent where processing relies on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
7. Service Providers
We may use service providers to operate Moment Mind, including providers supporting:
Apple, Google, or Facebook sign-in
App-store subscriptions and purchase validation
Subscription-entitlement management
Cloud hosting and databases
Secure audio and content delivery
Crash reporting and service diagnostics
Website hosting
These providers may process limited information on our behalf or under their own privacy terms. We require service providers acting on our behalf to use information only for authorised purposes and to apply appropriate safeguards.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect users, investigate fraud or security incidents, or enforce our rights.
8. International Data Processing
Moment Mind and its service providers may process information in Canada, the United States, or other countries where they operate.
When required, we use appropriate contractual, organisational, and technical safeguards for international transfers. Privacy laws in another country may differ from those in your jurisdiction.
9. Data Retention
We retain information only for as long as reasonably necessary to:
Provide the app and account features
Maintain subscription and transaction records
Respond to support requests
Protect security and prevent fraud
Meet legal, tax, accounting, and regulatory obligations
Retention periods may vary according to the type of information and the purpose for which it is processed.
Aggregated or de-identified information that can no longer reasonably identify you may be retained for service improvement and statistical purposes.
10. Account Deletion and Subscription Cancellation
You may request deletion of your Moment Mind account through the account-deletion feature in the app, where available, or by contacting us at hello@momentmind.ca.
Deleting your Moment Mind account does not automatically cancel an Apple App Store subscription. Subscriptions must be managed separately through your Apple account settings.
We may retain limited records after an account-deletion request where required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.
11. Your Privacy Rights
Depending on where you live, you may have rights to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Request a portable copy of eligible information
Lodge a complaint with the applicable privacy or data-protection authority
To submit a privacy request, contact hello@momentmind.ca. We may need to verify your identity before completing a request.
12. Children’s Privacy
Moment Mind is not directed to children under the age of 13, or any higher minimum age required by local law.
We do not knowingly collect personal information from children below the applicable minimum age. If you believe a child has provided personal information to us, contact hello@momentmind.ca so that we can investigate and take appropriate action.
13. Website and Cookies
The Moment Mind website may use cookies or similar technologies necessary for website operation, security, accessibility, and basic performance.
Our website-hosting provider may process technical information such as IP address, browser type, device type, and page-request data. We do not use advertising cookies or sell website-visitor information.
If optional analytics or other non-essential technologies are introduced, we will update this Privacy Policy and provide any consent controls required by applicable law.
14. Security
We use reasonable administrative, technical, and organisational safeguards designed to protect information from unauthorised access, alteration, disclosure, or loss.
No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
15. Third-Party Services and Links
Moment Mind may contain links to third-party services, including app stores or sign-in providers. Their privacy practices are governed by their own policies, and we encourage you to review them.
16. Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change.
When changes are made, we will revise the “Last updated” date and, where required, provide additional notice.
17. Contact
For privacy questions, requests, or concerns, contact:
Moment Mind
Email: hello@momentmind.ca
Website: https://momentmind.ca